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Terms and conditions

1. Legal Status

1.1 License Number

This online casino operates under the Tobique Gaming Commission remote-gambling license numbered 0000174. The license-holder register confirms that Rapiso Limitada is a licensed B2C remote gambling operator, with the license expiring on 2 December 2027.

1.2 Issuing Authority

The issuing authority for this license is the Tobique Gaming Commission (TGC), Tobique First Nation, New Brunswick, Canada. This casino is not licensed by the UK Gambling Commission, Malta Gaming Authority, or French ANJ.

1.3 Jurisdiction

The regulatory jurisdiction is governed by the Tobique First Nation in New Brunswick, Canada. The operator is Rapiso Limitada, registered in Costa Rica. Access to services is subject to local gambling laws and restrictions based on the user’s country of residence.

2. Registration and Login Process

2.1 Step-by-Step Process

To register, users must:

  1. Open the website and select “Sign Up.”
  2. Provide the requested personal and contact information and create login credentials.
  3. Confirm any required email or telephone verification.
  4. Choose an account currency and make a deposit for real-money gaming.
  5. Complete KYC when requested, typically before or during withdrawal processing.
  6. Log in using the desktop or mobile browser.

2.2 Is KYC/ID Verification Required

Yes, KYC and ID verification are required according to the operator's Anti-Money Laundering (AML) policies. Identification will use valid government-issued documents, and additional checks may be conducted as necessary. KYC processing may take up to five business days.

2.3 Time to Activate Account

Account activation is generally immediate upon completing registration and necessary confirmations. However, KYC-related access to withdrawals may take up to five additional business days.

2.4 Terms of Registrations

Users must be at least 18 years old. Only one account per person, household, device, or payment method is allowed. Registration is not permitted in jurisdictions where online gambling is illegal.

3. Games and Software Providers

3.1 Top Games

Available games include titles such as Big Heist, Pearl Diver, Coin Express, Book of the Fallen, and Legend of Cleopatra Megaways. Promotions may tie specific games to bonuses.

3.2 Software Providers

Software providers include Playson, Betsoft, BGaming, Amusnet, Endorphina, Gamzix, Igrosoft, Yggdrasil, Playtech, SA Gaming, Vivo Gaming, Belatra, Turbo Games, and TaDa Gaming.

3.3 Total Game Count

Game counts vary by source, with reports ranging from approximately 2,367 slots to nearly 5,000 total games.

3.4 Game Categories

The site offers a variety of games including slots, table games, live dealer games, and other categories. Live dealer products are available 24/7 for Canadian players.

3.5 Provider Licensing and Provably Fair

No site-wide certification for provably fair or independent auditing (e.g., eCOGRA, iTech Labs) was found. Individual games operate under the provider's RNG systems, and users must check each game's documentation.

4. Bonuses and Promotions

4.1 Welcome Bonus

The current promotional offer includes a Welcome Package with a value of up to €6,000 plus 250 free spins across three deposits. The specifics of each deposit promotion are detailed in promotional materials.

4.2 Process of Activation for Welcome Bonus

To activate the welcome bonus, users must register, make a qualifying deposit, and select or claim the offer as indicated on the website.

4.3 Wagering Requirements

Wagering requirements for bonuses are reported to be 40 times the bonus amount, with separate requirements for specific games. Users must check the current terms before claiming any bonuses.

4.4 Time Limits

Welcome bonuses are valid for a maximum period of five days from activation. Specific time limits for individual promotions may vary.

4.5 Recurring Promotions

Ongoing promotions may include high roller bonuses, cashback offers, and reload bonuses. The availability of these promotions can vary based on country and account type.

4.6 Cashback Offers

Daily cashback is calculated based on net losses and is credited automatically. Terms detailing cashback percentages and their wagering requirements apply.

4.7 Reload Bonuses

Available reload bonuses may be offered, but the specific terms and conditions governing such offers will be announced on the promotional pages.

4.8 Free Spins Bonuses

Free spins may be awarded as part of deposit bonuses and other promotions, with conditions that must be fulfilled before winnings can be withdrawn.

4.9 General Bonus Terms and Conditions

Minimum deposit amounts, maximum bet limits, and specific restrictions may apply to bonuses. Terms are available on the promotions page.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The VIP program may include multiple tiers, with rewards based on a points system. Specific details regarding point accumulation and benefits are outlined on the VIP page.

5.2 How to Qualify

To qualify for VIP benefits, users must meet monthly point thresholds established by the casino's terms.

5.3 Loyalty Program Description

The loyalty program rewards users for deposits, with 1 point earned for every €10 deposited.

5.4 Loyalty Program Rules

Points may have specific conversion rates and expiration policies that are defined within the loyalty program terms.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

Deposit options may include credit cards, e-wallets, and bank transfers, among others. Minimum deposits typically start at €20.

6.2 Withdrawal Methods

Withdrawal methods include bank transfers and e-wallets, with a minimum withdrawal set at €40. Processing times vary by method.

6.3 Cryptocurrency Availability

Cryptocurrency payment options may vary based on jurisdiction and user settings. Users are encouraged to check their account for available options.

7. Key Terms and Conditions

7.1 Bonus Terms

Wagering requirements and restrictions apply to bonuses and promotions. Users must ensure they meet all conditions prior to participating in any offer.

7.2 Deposit Limits

Players can set personal deposit limits, which will depend on the payment method and user settings available during registration.

7.3 Withdrawal Limits

Withdrawal limits are defined as €5,000 daily, €10,000 weekly, and €25,000 monthly, unless otherwise specified.

7.4 Account Restrictions

Only one account per user is permitted. Unverified accounts may face restrictions, and deposits must typically be wagered before withdrawals.

8. Mobile and Technical Features

8.1 App Availability

Currently, there is no verified downloadable app available on mobile platforms. Users are advised to access the casino via a mobile browser.

8.2 Mobile Browser Optimization

The casino platform is accessible across mobile devices and may display performance that is optimized for mobile use.

8.3 User Experience and Speed on Mobile

Users may encounter a streamlined interface designed for mobile, though specific performance benchmarks are not defined in the available resources.

8.4 Process of Registration on Mobile

Mobile users can register through a browser by completing necessary verification steps similar to the desktop process.

9. Security and Fair Play

9.1 SSL & Encryption Standards

Details regarding the SSL/TLS standards used by the site, including certificate details, are not publicly disclosed. Users are advised to verify the security of the connection.

9.2 RNG & Game Fairness

No broad certification from independent auditors has been confirmed. Users should refer to each game's help documentation for fairness guarantees.

9.3 Customer Support

The customer support section provides information about available channels for assistance. Response times may vary.

9.4 Support Availability

Customer support is available in multiple languages including English and French. Specific support hours may be indicated on the website.

10. Responsible Gambling Features

10.1 Tools

The responsible gambling page provides information on tools available for self-exclusion, deposit limits, and other responsible gambling measures.

10.2 Links to Support Organizations

The responsible gambling page refers to professional help resources but does not specify which organizations are linked.